SHIPPING & RETURNS

Effective Date: 20 Dec 2024

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At VITISHA, we are committed to delivering a seamless and luxurious shopping experience. Below, you'll find all the details you need regarding our shipping and returns policy. If you have any further questions, please don’t hesitate to contact us at [insert customer service email].

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Shipping Policy

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1. Shipping Timeline

   • All orders are processed and shipped within 15 business days from the date of purchase.

   • You will receive a confirmation email with tracking information once your order has been dispatched.

2. Shipping Locations

   • We currently ship to all major locations in [insert countries/regions where you ship].

   • Delivery times may vary based on your location.

3. Shipping Fees

   • Shipping charges, if any, will be calculated at checkout.

   • Free shipping may be available for orders exceeding [insert amount].

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Returns Policy

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1. Eligibility for Returns

   • If you are not completely satisfied with your purchase, you may return the item within 15 days of delivery.

   • To be eligible for a return:

     • The item must be unused, unworn, and in its original packaging.

     • Tags, authenticity cards, and other included items must remain intact.

2. Return Process

   • To initiate a return, please contact our customer service team at [insert email or phone number] with your order details.

   • Upon approval, you will receive instructions for sending your item back to us.

3. Refunds and Processing

   • Refunds will be issued to the original payment method once the returned item has been inspected and approved.

   • Please allow up to 7 business days from receipt of the return for the refund to be processed.

   • Shipping fees are non-refundable.

4. Exchanges

   • At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

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Non-Returnable Items

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The following items are non-returnable:

• Customized or personalized items.

• Products marked as "final sale."

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General Conditions

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• VITISHA reserves the right to refuse any return that does not meet the above conditions.

• Any items returned outside of the return window or without prior approval will not be accepted.

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Thank you for shopping with VITISHA. We value your trust and are here to ensure your satisfaction.

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Contact Us
For assistance, please reach out to our customer care team:
Email: assistance@vitisha.com
Phone: +91 9422452029